Shandong Aobo Chemical: Technical Team Solves ProblemsIndia, Demonstrating Servi
Time：2025-09-23Views：
Recently, the technical team of Shandong Aobo Chemical went to Gujarat, India, to provide a one-week on-site technical support for a local plastic enterprise. They successfully resolved issues like "uneven whiteness" and "insufficient heat resistance" in the application of fluorescent brighteners, ensuring the smooth operation of the customer’s production line while deepening cooperation—becoming a typical case of practicing the "customer-centric" concept.
Cross-Ocean Support: Accurately Identifying Pain Points
The Indian customer, a well-known local plastic film manufacturer, encountered problems such as large whiteness differences in finished films and significant whiteness attenuation during high-temperature processing (170-180℃) when using Aobo Chemical’s fluorescent brighteners. Some products failed to meet standards, and the production line faced the risk of output reduction. Aobo Chemical formed a 2-engineer team within 48 hours, completed preparations, and rushed to the customer’s base.
The team went deep into the workshop to inspect links like raw material ratio and mixing time, finally identifying the root causes: insufficient mixing time between fluorescent brighteners and plastic particles leading to uneven dispersion, and the need to optimize the ratio of heat-resistant additives to adapt to the local high-temperature environment.
On-Site Problem-Solving: Customized Plans for Efficiency
To address the issues, the team implemented two on-site solutions: extending the mixing time of fluorescent brighteners and plastic particles to 25 minutes while optimizing the mixing speed, and providing a supplementary plan for heat-resistant additives to adjust the addition ratio.
After 3 days of debugging and trial production, the whiteness uniformity error of the customer’s films dropped from 8% to less than 3%, and the whiteness attenuation rate after high-temperature processing decreased by 60%, meeting downstream requirements. The team also trained the customer’s operators to ensure stable quality in subsequent production.
Service Extension: Toward Value Co-Creation
This service was highly recognized by the customer, whose person in charge stated that they would increase cooperative orders by 50%. It is reported that Aobo Chemical has solved nearly 100 problems for customers in over 30 countries through the "24-hour response + 48-hour on-site arrival" mechanism. In the future, it will continue to strengthen its overseas technical team to promote the transformation from a "product supplier" to a "value partner".
